Who Knows Anything? The blog of Chip Gallent. eBusinessman.

How Can You Relate the TN Titans to Windows ME?

Posted by Chip

Things aren't going well for my Titans. Oh and six. Jersey-gate. The former GM's wife blasting the franchise on the radio yesterday.

There's been one thing about this whole situation that I just haven't been able to put my hands around. It was really bugging me. But, it popped in the ol' noggin this morning on the way to the bus stop with my son.

Let me preface this thought with a few words. First, there are a few things in today's business climate that separate the good companies from the bad. Who are the companies we love today? Southwest Airlines, Google, Twitter, Zappos, and many others. What is it that make those companies great? They're transparent. They let their customers see who they really are and it facilitates trust.

This is what I'm getting at with the Titans. There is no transparency over there at Baptist Sports Park. The Titans are becoming like Microsoft. There's all of the hype, you can't see behind the curtain and boom...out pops the NFL equivalent of Windows ME.

I've been a huge supporter of Coach Fisher. But, it just feels like the message and the messenger have lost their luster. A little more transparency will go a LONG way with the fans...I mean your customers.