8Sep/080
Why Do We Still Give Doctors and Their Staffs a Pass on Customer Service?
I hate waiting - especially in a Doctor's office. Where else in the real world would a professional get away with not holding up an appointment? I had an appointment this morning at 8:45 and waited for at least 20 minutes before going back to sit in another room for 10 more minutes. I finally walked out of this particular chiropractor's office an hour and 15 minutes later. Completely unacceptable.
Why do we put up with this? Maybe I should send them a bill for my waiting time.
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